Laxons Baby World ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (laxons.com) and services. By using our website, you agree to this policy.
1. Information We Collect
- •Personal Information: When you create an account or place an order, we collect your name, email address, phone number, and delivery address.
- •Payment Information: Payment is processed securely by Razorpay. Laxons Baby World does not store your credit/debit card details.
- •Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, device type, browser, and IP address.
- •Baby Profile Data: If you create a baby profile, we collect your baby's name and date of birth to personalize product recommendations. This data is stored locally on your device.
2. How We Use Your Information
- •To process and deliver your orders.
- •To send order confirmations, shipping updates, and delivery notifications via SMS and email.
- •To provide customer support.
- •To personalize your shopping experience and product recommendations.
- •To send promotional offers and newsletters (only if you have opted in).
- •To improve our website, products, and services.
- •To comply with legal obligations under Indian law.
3. Information Sharing
- •We do not sell, trade, or rent your personal information to third parties.
- •Shiprocket (our logistics partner): We share your name, address, and phone number to fulfill deliveries.
- •Razorpay (payment processor): We share order details required for secure payment processing.
- •We may disclose information if required by law, court order, or government authority in accordance with the Information Technology Act, 2000.
4. Cookies
- •We use cookies to maintain your session, remember cart contents, and analyze site traffic.
- •You can control cookie settings in your browser. Disabling cookies may affect some website functionality.
- •We use Google Analytics (anonymized) to understand usage patterns. No personally identifiable data is shared with Google.
5. Data Security
- •We use SSL/TLS encryption (HTTPS) for all data transmission.
- •Your password is hashed and never stored in plain text.
- •Access to customer data is restricted to authorized personnel only.
- •We regularly review our security practices to protect against unauthorized access.
6. Data Retention
- •Order and account data is retained for 7 years for tax and legal compliance under Indian law (GST Act).
- •If you delete your account, personal data is anonymized within 30 days, except where retention is legally required.
- •Newsletter opt-out requests are processed within 7 business days.
7. Your Rights
- •Access: You can request a copy of the personal data we hold about you.
- •Correction: You can update your personal information in your account settings or by contacting us.
- •Deletion: You can request deletion of your account and associated data, subject to legal retention requirements.
- •Opt-Out: You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
- •To exercise these rights, email us at privacy@laxons.com.
8. Children's Privacy
- •Our services are intended for adults (18+). We do not knowingly collect personal information from children.
- •Baby profile features collect baby age/name but require an adult account holder.
9. Changes to This Policy
- •We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.
- •Your continued use of Laxons Baby World after changes constitutes acceptance of the updated policy.
10. Contact Us
- •For any privacy-related questions or requests, contact us at: privacy@laxons.com or by writing to Laxons Baby World, 1, Main Rd, Bhanugudi Junction, G O Colony, Kakinada – 533003, Andhra Pradesh, India.
This policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules. · Terms & Conditions · Contact Us