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Laxons Baby World
Shipping & Returns

Delivery & Return Policy

Everything you need to know about how we ship and our returns policy

Free Delivery on All Orders Above ₹499

For orders below ₹499, a flat shipping fee of ₹49 applies.

Delivery Timelines

Metro Cities

Hyderabad, Bangalore, Mumbai, Delhi, Chennai, Pune, Kolkata

2–3 Business Days
Free ₹499+

Tier 2 Cities

Vizag, Vijayawada, Coimbatore, Kochi, Jaipur, Surat, Nagpur

3–5 Business Days
Free ₹499+

Tier 3 & Rest of India

All other serviceable pincodes

5–7 Business Days
Free ₹499+

* Delivery timelines are estimates and may vary during peak seasons, festivals, or unforeseen circumstances. All orders are shipped via Shiprocket.

How Your Order Ships

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Step 1

Order Placed

You complete payment online (prepaid)

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Step 2

Packed

Order packed within 24 hours from our warehouse

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Step 3

Shipped

Handed to Shiprocket courier partner

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Step 4

Delivered

Delivered to your doorstep. SMS tracking link sent

Payment Policy

  • →We accept online payments only — Credit Card, Debit Card, UPI, Net Banking via Razorpay.
  • →Cash on Delivery (COD) is not available. All orders are prepaid.
  • →Your payment is processed securely via Razorpay with 256-bit SSL encryption.
  • →GST Invoice is available for all orders — request via email after purchase.

No Returns · No Refunds Policy

Please read this section carefully before placing your order.

  • •Laxons Baby World operates a strict No Returns, No Refunds policy on all orders.
  • •Once an order is placed and payment is confirmed, it cannot be cancelled, returned, or refunded under any circumstances.
  • •This policy exists because baby products are hygiene-sensitive items. For the safety of all customers, we cannot accept returns.
  • •Exception: If you receive a product that is physically damaged in transit or incorrect, contact us within 24 hours of delivery with unboxing video proof at hello@laxons.com.

Damaged or Wrong Items

In the rare event of receiving a damaged or incorrect item, follow these steps:

  1. 1Record an unboxing video before opening the package — this is mandatory for any claim.
  2. 2Contact us within 24 hours of delivery at hello@laxons.com or WhatsApp +91 98765 43210.
  3. 3Share your order number, photos/video of the damage, and a clear description.
  4. 4Our team will review within 24–48 hours and arrange a replacement if the claim is valid.

Have a shipping question?

Our team is available Mon–Sat, 10am–7pm IST

Contact Support →